Welcome to [Your Store Name]! We aim to provide you with the best shopping experience. Please review our Shipping & Returns Policy to understand the terms regarding delivery, exchanges, and returns for your orders.
– Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive a notification when your order has shipped.
– Shipping Times: Estimated shipping times vary depending on your location. Typically, shipping within [Country/Region Name] takes 3-7 business days.
– Shipping Fees: Shipping rates are calculated during checkout based on your location and the weight of your order. [Optional: Free shipping for orders above $X.]
– Tracking: Once your order is shipped, we will provide you with a tracking number so you can follow your package.
We want you to be happy with your purchase! If you’re unsatisfied for any reason, please review our return and exchange guidelines below.
Eligibility for Returns
– Items must be unused, in their original packaging, and returned within 30 days of receiving your order.
– Only full-price items may be refunded. Sale items are final sale unless they arrive damaged or defective.
Non-Returnable Items
– Certain items, such as perishable goods, personal care items, and gift cards, cannot be returned.
Return Process
1. Contact Us: Email us at [Your Contact Email] with your order number and reason for return to initiate the process.
2. Ship the Item Back: Once approved, ship the item back to our address provided via email. Return shipping costs are the responsibility of the customer.
3. Refund: After receiving and inspecting the return, we will process your refund within 7-10 business days. Refunds are credited to the original payment method.
Exchanges
If you’d like to exchange an item for a different size or color, please follow the return process, then place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We’ll arrange for a replacement or a full refund.
Questions?
For any inquiries about our Shipping & Returns Policy, please feel free to reach out to us at [Your Contact Email]. We’re here to help!
